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Best answer

media url error

  • 23 June 2021
  • 7 replies
  • 295 views
M

Trying to do a zap from typeform to clicksend to send an mms. They’re asking me for a media URL for the image . Im putting in a public imgur URL and it doesn’t work 

icon

Best answer by Troy Tessalone 23 June 2021, 21:45

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @maryyeo 

Looks like you are linking to a gallery page on IMGUR, which is different than a link to a publicly hosted file.

The detected file type for the link you included for the media is: text/html

 

Try using this file link: https://i.imgur.com/bhWZFQb.png

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Hey Troy! Can you elaborate? 

 

This is the link where the image is currently hosted, so what should i put instead?

https://imgur.com/gallery/bhWZFQb

 

Thanks!

 

Troy Tessalone
Userlevel 7
Badge +14

@maryyeo 

Try using this file link: https://i.imgur.com/bhWZFQb.png

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Still doesnt work :( 

Troy Tessalone
Userlevel 7
Badge +14

@maryyeo

Here’s the ClickSend help doc about sending files in MMS: https://help.clicksend.com/article/ek4bc3mded-supported-media-formats

 

Perhaps try hosting your image somewhere else, such as in GDrive or Dropbox.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@maryyeo 

You can try reaching out to Zapier Support for help: https://zapier.com/app/get-help

You may need to reach out to ClickSend support about this: https://www.clicksend.com/us/help/contact/

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@maryyeo 

You may have to use the ClickSend API: https://developers.clicksend.com/docs/rest/v3/#send-mms

 

Supported File Types

  • Supported file types are listed below. If you need to convert a file to a supported format, it can be first passed to our uploads endpoint: /uploads?convert=mms
  • This will return a URL to the converted image file that can be used in the /mms/send endpoint.
  • Contact us to add support for any other file type.

 

FYI: App APIs can be used in Zaps with the Webhooks app: https://zapier.com/apps/webhook/integrations#triggers-and-actions

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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