Hi all,
I’m trying to setup a Zap to send an email to sales once a subscriber gains a particular tag (assigned from a mailchimp landing page). The tag doesn’t list in the setup so I entered the EXACT text of the tag from Mailchimp into the custom value. When I go to test the trigger I get a red error that says “A subscriber could not be found Resource Not Found - The requested resource could not be found.”
Anyone have any ideas?
+14
Hi
Please post screenshots of how your Zap step is configured, thanks.
Hi
Also here is the error
+14
This error can occur in both the "Send Data" step when setting up your Zap or in an errored Task when the Zap is running if a Mailchimp resource was not found. A resource refers to a specific object in Mailchimp such as a specific tag or audience.
It's possible a resource included in your Zap was moved or deleted from Mailchimp, or there was a typo in a field where you provided a custom value. This error can also occur when trying to load options for a dropdown field that depends on you having selected a value in a previous, required field.
+14
It may take a bit of time for the MC Segments/Tags to become available if you just added them in Mailchimp.
Try clicking the [Load More] button in the Segment or Tag dropdown.
Also try clicking the [Refresh Fields] button on the Zap step.
+14
Try using a dummy Subscriber in Mailchimp and add that Subscriber to the Tag or Segment to see if that refreshes the available options in the dropdown list.
+14
Might be best to open a ticket with Zapier Support: https://zapier.com/app/get-help
+14
I tested on my own Mailchimp account and Zap account.
I added a New Tag to the Mailchimp Audience, then click the Load More button in the Segment or Tag dropdown field in the Zap, which pulled thru the new Mailchimp Tag to select.
Same for Segment, and that worked.
+14
Might be best to open a ticket with Zapier Support: https://zapier.com/app/get-help
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
