Question

Lookup in Excel failing, row not found

  • 25 May 2021
  • 4 replies
  • 47 views

Hi,

 

I have a Zap that is trying to lookup a date in a column in Excel but keep getting the error

 

‘Bargle. We had trouble getting a matching find row. :-(Error details: Nothing could be found for the search.’

 

even though there definitely is an entry there it could be picking up.

 

I’ve done a video at https://www.loom.com/share/8e04a5f458e34fc2b7132a871e2f5f26 if anyone might be so kind as to have a look and let me know if I’m doing something wrong and how I could get it working?

 

Any help would be greatly appreciated :)

 

Jon


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4 replies

Userlevel 7
Badge +12

Hi @Jon Hall 

Troubleshooting Tips to Try:

  1. Try making sure there’s a value for every cell in that column
  2. Adjust the format of the Date in the Excel and Zap to YYYY-MM-DD
  3. Try setting the format of the column in Excel to be a Date type

Hi,

 

Thanks for your suggestions. I’ve tried tips 1 and 3 and they didn’t change it.

 

I could change the format of the dates as in tip 3 but it would take a lot of adjusting elsewhere - do you feel this would make it work?

 

Jon

Userlevel 7
Badge +12

@Jon Hall 

Might be best to open a ticket with Zapier Support to have them troubleshoot further: https://zapier.com/app/get-help

Hi,

 

I’ve gotten it working by changing the format the date is displayed in in Zapier even though that doesn’t seem to be how it’s displayed in Excel. M/D/YYYY in Zapier picks up the date shown as DD/MM/YYYY in Excel. But it’s working so that’s great :)

 

Thanks for your help :)

 

Jon