I currently have trouble when I am using the Update Issue in Jira Software Cloud. The problem arises I enter a custom value as the issue key using a value from a previous step in my automation. When I try to do so I get a “Zapier had trouble retrieving custom fields from Jira" as seen below. I already contacted support and it seems that it is a bug that Zapier is working on, but I was wondering if anyone had a workaround that works so that I may update my issues.
Best answer by arkhamknighthell
I actually ended up using the solution found in: https://community.zapier.com/ask-the-community-3/update-status-issue-on-jira-is-not-working-971
Basically instead of using the JIRA automation I created JIRA API request by doing the following:
- Webhooks by Zapier
- Selecting Custom Request
- Under method I used Put.
- Added my data in JSON format
- Authorization I had to create a JIRA API Key.
- Headers: Content-Type: application/json
This allowed me to make changes to the JIRA ticket I was trying to modify.