Question

Issue "Unsupported mime type"


Hi, I’m using a Zap of Trello + Hootsuite so whenever I add a certain label to my card, it creates a scheduled message on hootsuite.

My card includes an image attachment (png or jpg) and for some reason this is the error I receive when I test it:

We had trouble sending your test through. Attachment has an unsupported mime type

 

What can I do to fix this?

Thanks

 

 


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13 replies

Userlevel 7
Badge +10

Hi @Chooka 

Click into that “Media URL” field and delete the “attach” bit before the mapped URL.

Then it will work :)

 

Thank you, I did and I chose the variable again.

Still doesn’t go through :(

 

 

Userlevel 7
Badge +10

@Chooka 

For some odd reason, there is more than 1 URL bundled into that variable.

Can you add a new step to your zap before Hootsuite.

“Formatter->Text->Split”

The input should be the “Card Cover Scaled URL” field, you need to split on , (comma) and then you want to return the first part.

Then, map the result of that into the “Media URL” field.

Ok I tried, it looks like it still pulls all the segments?

 

 

Userlevel 7
Badge +10

Hi @Chooka 

Can you show how the formatter step is setup?

 

Userlevel 7
Badge +10

Ok @Chooka 

Change the segment to “As Separate Fields”

Then you’ll want to map the field field as the Media URL

 

Thanks @AndrewJDavison_Luhhu 

I tried this:

 

 

 

 

Userlevel 7
Badge +10

@Chooka 

Ok, new approach:

Change that step to “Formatter->Utilities->Pick From List”

Input is the same, and you want to pick the first item.

Hopefully the output is a single URL?

Userlevel 1

I am getting the same error, but from a URL read in from google sheets. I think the issue is Media URL is a “file data format”, and from what I am reading zapier is adding .txt to the URL address before sending it to hootsuite, and hootsuite doesn’t like it. 

Any help is apprecitd. 

Userlevel 7
Badge +10

@MSadeghi - Can you show us a screenshot of the field you’re mapping.

Userlevel 1

Sure. Here is the twitter one. I get a similar error when I map facebook links to hootsuite

 

Userlevel 7
Badge +11

Hi @MSadeghi 

 

For this action in Hootsuite, the only file URLs that are accepted are media URLs. Here, Hootsuite is looking for an image or movie url, and I can see that the url is for a Twitter status, not an image or movie, so it will not be accepted.

 

I hope that clears things up!