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Question

Import from Facebook to Mailchimp

  • 8 February 2021
  • 4 replies
  • 43 views
O

Hello everyone,

I am experiencing some problems with the import of Facebook Lead into a Mailchimp list.

The zap and the flow are set up correctly but for some reason, the only field that is imported is the email and date of birth of the subscriber.

We need to import also their name and surname.

The fact is that if I want Name and Surname I have to go to Zapier and make some manual operation on the last lead received, and only after that I get also Name and Surname of that last one.

How is that possibile? It isn’t supposed to be an automation? What is the point for me of doing manual actions to get all the fields I need in may Mailchimp list? 

Please help :( 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Ottodame 

FB Lead Ads can be configured to send Name as Full Name or as First Name and Last Name, which are different data points and might be the problem you are experiencing.

Also check out the FB Lead Ads help articles: https://zapier.com/apps/facebook-lead-ads/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
O

Hi Troy,

no this is no the problem. I see in Zapier that it takes Name and Surname separately, but then these data are not imported in Mailchimp list. I have to make a manual action to make it happen. 

I really wish I could talk with a customer care. It is so frustrating trying to explain without being understood :( 

Troy Tessalone
Userlevel 7
Badge +14

@Ottodame 

Perhaps provide screenshots.

You can submit a ticket to Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
AndrewJDavison_Luhhu
Userlevel 7
Badge +10

@Ottodame 
Just checking in to see if you still need help with this? 

We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
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