Question

Import from Facebook to Mailchimp

  • 8 February 2021
  • 4 replies
  • 17 views

Hello everyone,

I am experiencing some problems with the import of Facebook Lead into a Mailchimp list.

The zap and the flow are set up correctly but for some reason, the only field that is imported is the email and date of birth of the subscriber.

We need to import also their name and surname.

The fact is that if I want Name and Surname I have to go to Zapier and make some manual operation on the last lead received, and only after that I get also Name and Surname of that last one.

How is that possibile? It isn’t supposed to be an automation? What is the point for me of doing manual actions to get all the fields I need in may Mailchimp list? 

Please help :( 


4 replies

Userlevel 7
Badge +10

Hi @Ottodame 

FB Lead Ads can be configured to send Name as Full Name or as First Name and Last Name, which are different data points and might be the problem you are experiencing.

Also check out the FB Lead Ads help articles: https://zapier.com/apps/facebook-lead-ads/help

Hi Troy,

no this is no the problem. I see in Zapier that it takes Name and Surname separately, but then these data are not imported in Mailchimp list. I have to make a manual action to make it happen. 

I really wish I could talk with a customer care. It is so frustrating trying to explain without being understood :( 

Userlevel 7
Badge +10

@Ottodame 

Perhaps provide screenshots.

You can submit a ticket to Zapier Support here: https://zapier.com/app/get-help

Userlevel 7
Badge +10

@Ottodame 
Just checking in to see if you still need help with this? 

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