Question

How to identify what triggered a Jira Service Desk updated issue event

  • 3 June 2020
  • 1 reply
  • 95 views

I’m trying to set up a zap that, when a ticket in Jira Service Desk is updated, lets the user who opened the ticket know via a message from a Slack bot. Unfortunately, the Jira Service Desk integration “Issue Updated” event pulls all of the data about that issue in - I’m trying to figure out how to parse from that info what actually triggered the update event. It could be a new comment, or an update to the issue status. Is anyone familiar enough with the Jira API to point me in the right direction on how to pick out what the update is? Would be much appreciated.


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1 reply

Userlevel 7
Badge +12

Hi @HS-Tim! I don’t know enough about this myself, it might be worth reaching out to Jira directly to ask them if this is possible using the API?