About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How to get rid of grey frame around screenshots and gifs made from the screen in Zappy
Best answer

How to get rid of grey frame around screenshots and gifs made from the screen in Zappy

A
Userlevel 1

How to get rid of grey frame around screenshots and gifs made from the screen in Zappy

icon

Best answer by Danvers 28 May 2020, 12:46

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

andywingrave
Userlevel 7
Badge +9

Hey! I’m sorry - I don’t know enough about Zappy to answer this. I’ll flag with the support team just because it started out as an internal tool, so I imagine the Zapier Staff will know more about it 

 

Danvers
Userlevel 7
Badge +12

Hi @Alexy41! I’m sorry that you’re seeing that outline with Zappy. The first thing to try is updating to the most recent version of Zappy.

 

To do that:

  1. Click on the Zappy icon
  2. Click on the cog in the top right corner
  3. Click ‘Check for Updates...’

Once you’re running the most up to date version, see if you’re still getting the outline on your screenshots. If you are then the best thing to is to reach out to the team that’s currently handling questions and feedback about Zappy. To do that, please email zappy@zapier.com and let them know about this issue. They’ll need to know which version of Zappy you’re using, so don’t forget to include that in your email. You can find the version of Zappy that you’re using in ‘Settings’.

 

I hope that’s all clear - let me know if updating the version you’re using does the trick as it’ll be good to know in case other folks come across the same issue!

 

A
Userlevel 1

There’s, unfortunately, this frame after update) But thank you for contacts

Terms & Conditions