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How to create user in Zendesk without email by using Zapier


Userlevel 3

How to create user in zendesk without email by using zapier


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Best answer by steph.n 31 March 2020, 18:28

Hi @Refeesh - We wanted to follow-up here regarding the solutions provided for you:

 

@Refeesh- under the "Custom Value for Submitter ID", now you've removed the email address mapping, you need to replace it with an ID mapping from step 3.

 

If you'd like some help with understanding how fields with custom values work, here's a help guide on that:

Add custom values to dropdown menu fields in Zaps

 

 

Please let us know if these worked for you. Thanks!

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Userlevel 7
Badge +9

Hi @Refeesh and welcome to the community. Can you please send a screenshot of the Create User step in Zapier. I'm assuming the email address field is required by zendesk, so there is no real way to bypass it except by adding a fake/random email address. The screenshot will confirm if the value is required. If you need/want to create random fake email addresses each time it would help to know what the trigger is and if there is a unique element we can use there (like a form submissionID) to create a unique email address.


Userlevel 3

create user.PNGPlease find the screenshot of the create user step in Zapier and the email is a mandatory field to create new user while the email address is not required in Zendesk for admin permission for add new user. For time being, how we can create random fake email for every new user to solve our issue. Thank you.


Userlevel 7
Badge +10

@Refeesh

Yep, as @PaulKortman states, you’ll need to use a dummy email address when creating the users - and it will need to be unique each time the zaps runs.

The best way to to do this would be to add a “Formatter-Numbers->Spreadsheet Formula” step and then use the following formula:

RANDBETWEEN(10000,99999)

That will produce a (pretty much) random 5 digit string of numbers, like “75104”

You can then map that as part of an email address in the next step:

{{output}}@dummyemail.com


Userlevel 3

Thank you @PaulKortman, The user is created automatically by following your above step. The next step we made on the same Zap is to create ticket in Zendesk but unfortunately the ticket does not link to the new created user. Please guide. Thank you.


Userlevel 7
Badge +10

@Refeesh - can you show us a screenshot of how you've got the "Create Ticket" step setup?


Userlevel 3

@AndrewJDavison_Luhhu,

Please find the below screenshot of "creating ticket" in Zapier. This step is created after the create user step in Zapier. In the customized ticket section i have given "Subject","Assignee","First Comment/Description","Priority", In the "Submitter" field is provided "Use a custom value (Advance) and "Custom Value for Submitter ID" choose the email id from "Create user" section from zapier.

create ticket 1.PNGcreate ticket 2.PNG


Userlevel 7
Badge +10

Here's where you're going wrong @Refeesh :

Screen Shot 2020-01-15 at 11.28.16.pngInstead of mapping "Email" from Step 3, there will be an "ID" or "User ID" field - you should map that instead.


Userlevel 3

@AndrewJDavison_Luhhu,

Thank you for your advice. i removed the filed which you advised and added the requester and requester email. Now It is creating the ticket under the same customer name and email.


image.png


Userlevel 7
Badge +10

@Refeesh - under the "Custom Value for Submitter ID", now you've removed the email address mapping, you need to replace it with an ID mapping from step 3.


Userlevel 7
Badge +11

If you'd like some help with understanding how fields with custom values work, here's a help guide on that:

Add custom values to dropdown menu fields in Zaps


Userlevel 7
Badge +8

Hi @Refeesh - We wanted to follow-up here regarding the solutions provided for you:

 

@Refeesh- under the "Custom Value for Submitter ID", now you've removed the email address mapping, you need to replace it with an ID mapping from step 3.

 

If you'd like some help with understanding how fields with custom values work, here's a help guide on that:

Add custom values to dropdown menu fields in Zaps

 

 

Please let us know if these worked for you. Thanks!