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Best answer

How to create MS Teams chat from PagerDuty incident

  • 3 January 2022
  • 5 replies
  • 68 views
A
Userlevel 1

We want to create MS teas chats (not channel) automatically when Pagerduty incident is triggered, and put all information in the incident into the chat, (ex. incident title into the group chat title, etc.)

does someone have similar experience?

icon

Best answer by jesse 1 April 2022, 19:14

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

mzsadiek
Userlevel 3
Badge +4

Hi @Artin !

As a trigger, you can use the PagerDuty Zapier Integration: ‘New or Updated Incident’: https://zapier.com/apps/pagerduty/integrations

As the action, you can use the Microsoft Teams Integration: ‘Send Chat Message’: https://zapier.com/apps/microsoft-teams/integrations

Fun Fact: Both my name (Zubair) and ⁦‪Zapier‬⁩ are written in the same way in Arabic: زبير
A
Userlevel 1

Hi @Artin !

As a trigger, you can use the PagerDuty Zapier Integration: ‘New or Updated Incident’: https://zapier.com/apps/pagerduty/integrations

As the action, you can use the Microsoft Teams Integration: ‘Send Chat Message’: https://zapier.com/apps/microsoft-teams/integrations

thanks for the answer, as far as i know the mentioned action will send a chat in the already created chat (existing chat), maybe I am wrong.
what we need is when we have triggered PD incident it will create a group chat in the MS teams with the same title of PD incident,

mzsadiek
Userlevel 3
Badge +4

I can see the option to create a new channel within Microsoft Teams, but not to create a new chat. If that’s not sufficient, you may have to use the Microsoft Teams API for this.

Fun Fact: Both my name (Zubair) and ⁦‪Zapier‬⁩ are written in the same way in Arabic: زبير
A
Userlevel 1

I can see the option to create a new channel within Microsoft Teams, but not to create a new chat. If that’s not sufficient, you may have to use the Microsoft Teams API for this.

yeah, we have reviewed MS Teams API, it has many blockings, seems not possible at this moment 😞, thats why we are looking for third party and other integrations.

jesse
Userlevel 7
Badge +9

Hey @Artin! Looking into this, creating a new chat message doesn’t look to be possible in MS Teams integration within Zapier. I can certainly acknowledge that this limits how functional the current action is, for things like delivering news across large organizations.

It's worth noting that this is something we can do with Slack because Slack uses Member IDs to identify individual users within a workspace, so it's a lot more flexible. Microsoft, on the other hand, has Thread IDs that refer to the entire chat and not to the specific people within it. It's a very different paradigm for organizing that information.

We do have an open feature request for this that I have added your vote to. If/when it becomes possible, you’ll receive an email and we’ll also update this thread if we have any additional info down the line. 

 

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