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How to connect Sendgrid to Zendesk?

  • 14 October 2020
  • 1 reply
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Userlevel 1

Hi, 

I need help in connecting Sendgrid to Zendesk. Here is what I want to achieve: 

step 1 - send bulk email to ‘n’ number of customers via Sendgrid

step 2 - I want every sent email in step 1 to get registered in Zendesk by creating ‘n’ unique tickets automatically for every customer

Currently Zapier is giving me a flow which is exact opposite of what I want to achieve. Can someone help in this. 

Thanks, 

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Best answer by AndrewJDavison_Luhhu 16 October 2020, 15:00

@Himanshu_kr 

Sadly, the reverse isn’t possible right now, as it’s not possible to trigger a zap when an email is sent from Sendgrid.

If you’d like, I can get the team to add it as a feature request for you?

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@Himanshu_kr 

Sadly, the reverse isn’t possible right now, as it’s not possible to trigger a zap when an email is sent from Sendgrid.

If you’d like, I can get the team to add it as a feature request for you?