Question

How do I remove/change "not answered" auto triggers from survey monkey?

  • 15 April 2021
  • 3 replies
  • 26 views

Some of the fields in my survey monkey will sometimes be answered and sometimes not. I know I can make the answer required, but I am looking for a solution to change the name of “Not Answered” or remove it, so it will only be blank. 

Does anyone know a solution?

Thanks in advance!


3 replies

Userlevel 5
Badge +5

Hi @NV-Academy,

Here are some ways you can get this done as you expect:

  • Using SurveyMonkey default answer: I believe you can set a default answer to every field in surveymonkey and if you do that, you will be receiving your default answer instead of Not Answered if someone doesn’t fill it.
  • Using python/javascript step: Using a code step you can instruct automation to use logic that says:

If firstName field is equal to “Not Answered” return “”(blank) else return “whatever a submitter types”.

If emailAddress field is equal to “Not Answered” return “”(blank) else return “whatever a submitter types”.

so on…

 

Try to mitigate this issue on the SurveyMonkey end first because that’ll guarantee a stable solution.

 

Hi @robschmidt,

 

Thanks for your answer!

How do I get python/javascript into my zap, to change it?

 

NV-Academy

Userlevel 7
Badge +10

@NV-Academy 
Just checking in to see if you still need help with this? 

Reply