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How can we get the AdSet Name + Campaign Name when we have a messenger that comes from Facebook Ads Messenger?


Userlevel 1

We used Mobile Monkey to get attributes such as Name, Phone, Email, and the answers to our questions but only the AdSet Name and Campaign Name are the things that we can't find a way to get when we get inboxes from Facebook Ads Messenger.

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Best answer by nicksimard 17 June 2020, 00:55

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Userlevel 7
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Hi @Phuong Tran!

I think you’re referring to Facebook Lead Ads, correct? If so, can you make sure you’re pulling in a real lead when you test the trigger step? You can use the testing tool, as described here. If you’re using the dummy data that Facebook provides, you likely won’t get AdSet name and Campaign Name.

Would you mind giving that a shot to see if it gets you the fields you need?

Userlevel 7
Badge +10

Hi @Phuong Tran!

I just wanted to check in with you to see if you’d managed to get things working, or whether you could still use some help here. Please let us know :)

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