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Best answer

Help with Clio to Trello Zap

  • 26 February 2020
  • 3 replies
  • 75 views
M
Userlevel 1

We've had a Clio to Trello Zap working for quite some time. When a new "matter" is created in Clio, it creates a new card in Trello. It stopped working a couple days ago, so I went in to turn it off, and then test it and turn it back on. I can get through the test (it sends a test card as designed) but when I go to turn it "on", I get this error:

Unable to create Webhook for matter {"error":{"type":"RecordInvalid","message":"Expired at is outside of allowed limit","errors":{"expired_at":["is outside of allowed limit"]}}}

Is this a Clio issue, or a Trello issue, or a Zapier issue? I can't find information on this one anywhere.

Thank you!


icon

Best answer by steph.n 26 February 2020, 23:46

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

W
Userlevel 1

Did you get any help for this? I'm getting the same error.



sphynxautomation
Userlevel 2
Badge +2

@MayHarris @WendyWhitt I just flagged Zapier Support for you.


steph.n
Userlevel 7
Badge +8

Hello @MayHarris and @WendyWhitt, thanks for joining us today on our Community!

​I have added both of your reports to be notified when the bug is fixed. It looks Clio is expecting to release this fix in the next couple of days or so. You'll be notified directly via email as soon as the fix is applied.

Thank you both for your patience!

@sphynxautomation Thanks so much for raising this to our attention!


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