Best answer

Gravity Forms Connection error


Hello,

I keep getting Base URL invalid when try to connect Gravity forms app (Auth 2.0)

icon

Best answer by nicksimard 13 March 2021, 00:01

Hi @Eyal!

Happy to see that you’ve reached out to our Support team and they’ve helped you out with this. 

For anyone else who finds this thread, here’s what Support had to say:

Invalid Base URL error looks to be a bug with this app. The good news is you're not the first user to report this problem and it's on our radar. I’ve added your name to this issue which does the following:

  • Re-raises the request with the dev team
  • Gives us a place to track users affected
  • Reminds us to notify you once this become available


I don’t have an ETA of when or if this will happen, but we will definitely email you when this is fixed! Keep an eye out for our Zapier Updates in your inbox.

It may be best to reach out to them if you run into this error, since it may not always be the case that it’s related to this bug.

View original

40 replies

Userlevel 1

Also having this issue, need this fixed as soon as possible.

Userlevel 1

Hi, Please add me to the list and let me know when the issue is resolved. Thanks!

Userlevel 7
Badge +11

Hi @TimTimany!

Thanks for your message, I’ve added you to the list of affected users, which means that you’ll get an email when the issue is resolved. 

Hi, I’d also like updates on this issue. I’m looking to add a new form as soon as possible. Thank you!

Hi Danvers thank you for your response. Can you make a recommendation of a stopgap work around for us?  I see there are suggestions of allowing the previous version of the integration to work in tandem until the bugs are resolved but maybe this isn’t a practical solution for your programming team.  Please suggest another approach as I know these site responses to customers are a critical matter for many, including myself.

Hello,

I am having the same problem and would like to receive an update on when and how the issue is resolved.

Thank you!

Badge

Gravity Forms responded to me and said that they have NOT received communication on some of these issues. This makes it very confusing and hard to discern.  They’ve done some tests on their end, which passed, and told me that some of these problems are on Zapier’s end.  However, Zapier is not providing any details, test results, etc. 

Badge

By the way, Zapier said “no refund” while this doesn’t work.  I’m not too happy about that.

Badge

Also, in my interactions, Zapier says there is no timeline for a solution. This has me concerned, since my business largely depends on Zapier functionality.

Userlevel 7
Badge +11

Hi @TimTimany 

I’m not aware of an ‘official’ workaround that I can suggest. It looks like @hdav had some luck with this:

It turned out that I was getting invalid URL notifications because my wordpress site was pointing to a CDN used by Sitelock, who we use for extra security, and Sitelock were blocking the API. It was a bit of a mess for Sitelock whitelist the Zapier IPs as they use AWS and there’s hundreds of them, and could change in the future, and it let me set up the Zap, but wasn’t pulling the data through. In the end the actual fix was easy: get Sitelock to whitelist the ‘user agent’ for the API, which is literally just “Zapier”. Not sure if that will work for others, but it worked for me. 

Userlevel 7
Badge +10

Hi @Eyal!

Happy to see that you’ve reached out to our Support team and they’ve helped you out with this. 

For anyone else who finds this thread, here’s what Support had to say:

Invalid Base URL error looks to be a bug with this app. The good news is you're not the first user to report this problem and it's on our radar. I’ve added your name to this issue which does the following:

  • Re-raises the request with the dev team
  • Gives us a place to track users affected
  • Reminds us to notify you once this become available


I don’t have an ETA of when or if this will happen, but we will definitely email you when this is fixed! Keep an eye out for our Zapier Updates in your inbox.

It may be best to reach out to them if you run into this error, since it may not always be the case that it’s related to this bug.

Userlevel 7
Badge +11

@Airdev, @Home Painters and @jgamez I’ve added you all as affected users on the issue and you’ll get an email from us when it’s resolved. Thanks!

1+ month of this issue its unacceptable.

Use addon webooks like workaround not works for me. this is frustrating with a Premium subscription with Zapier and Gravity Form. 1350$ plus 250$ year… 

please add me to the list.

 

thanks

Userlevel 7
Badge +11

Hi @jupebox 

I can see that you’ve commented on both to this post and another one about the same issue

 

I replied to your comments on the other post and I’ll post part of my reply here, in case anyone would like more information:

The Gravity Forms Zapier integration is owned and maintained by them, which means that the Gravity Forms team will need to address this issue with their Zapier integration. We’re unable to give an estimate of when it will be fixed though I can see that the Gravity Forms team is working hard to find a solution to this issue.

 

I am having the same issue. My site is private (requires login to view) and it says invalid URL. I have a .co URL (not .com). I sent support an email with screenshots. What happened to being able to add the webhook in the Gravity Forms Zapier plugin? May have to move to automate.io if unable to connect.

Userlevel 7
Badge +10

Hey @hdav and @Hottest DOg!

I’ve added you both to this bug report so when it gets resolved you’ll be notified via email. I see comments from the Gravity Forms teams saying that they’re looking into this. I suspect (and hope) it won’t be too much longer before this one’s fixed :)

I have exactly the same problem.
I have the gravity pro license and the zpier / gravity plugin, but it doesn't work.

Userlevel 7
Badge +8

Hi @BarVision - I’ve added you to this issue. You’ll be contacted via email if we have an update to share. Thanks!

Yes I saw that.  In my case the integration was working and then stopped functioning so I feel a CDN issue is an unlikely culprit.  Also noted that in @hdav case it allowed the setup of the zap and then didn’t pull the data.  In my case the authentication fails to compete when using Add Connection for the Gravityforms app within Zapier under My Apps.  I need to understand how to proceed.  Is this Gravityforms / Zapier integration recognized as an issue resident within Zapier and is it getting focused attention from your development team?  If not, then we certainly need to press forward here to resolve the matter another way.  Frankly we don’t want to leave Zapier as it does so many things well, but our customers have needs that we’re expected to meet.  I recognize the problem can be multi-factored and in some cases may be caused by user error.  Nonetheless, please advise and help us to have realistic expectations regarding any potential resolution of this matter through changes that may be made by your development team.

You can add me to this list as well, as I have the same issue.

Hi,

We are trying to connect Zapier and Gravity forms for the first time, and we are also running into this same error. Here is the message we get:

“We hit an error adding your new account

authentication failed: Invalid Base URL.

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information”

Can we get this issue resolved?

Thank you!

I am getting the same issue as well. For one thing I am not getting a permission popup for me to ‘Allow’ or ‘Accept’. Plus its not very clear how double check my account (which account - Zapier, Wordpress user) that has the correct permissions.

This is very frustrating I have to say.

Userlevel 7
Badge +7

@mduncan I see that you have reached out to Support who has added you to this report. They will be in touch with updates via email as they are available!

Yes I concur with @mbprouser.  The message in item 1. above calls out the permission popup but I have yet to see a permission popup in the connection process.  I have tested in Firefox, Brave, and Chrome.  

Hello, 

I seemed to have fixed my issue. It turned out that I was getting invalid URL notifications because my wordpress site was pointing to a CDN used by Sitelock, who we use for extra security, and Sitelock were blocking the API. It was a bit of a mess for Sitelock whitelist the Zapier IPs as they use AWS and there’s hundreds of them, and could change in the future, and it let me set up the Zap, but wasn’t pulling the data through. In the end the actual fix was easy: get Sitelock to whitelist the ‘user agent’ for the API, which is literally just “Zapier”. Not sure if that will work for others, but it worked for me. 

Cheers

I posted a reply about how I fixed mine - it was to do with my site using Sitelock CDN that was blocking the API, but not sure where the reply has gone

Reply