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Gravity Forms Connection error



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Userlevel 7
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@mikeguy sorry you’re running into this! I have added you as an impacted user and you will receive status updates via email. 

I am experiencing the same issue.  Recently began migration of automations that originate in gravityforms and our initial setup worked then failed a few days later.  Unable to establish an account connection Gravityforms.  Please add me to the impacted user list.  Curious what other users are doing in the interim to work around this issue.  My site visitors aren’t happy with us right now.  Is there a workaround?  And how often does this type of failure happen with zapier?

Userlevel 7
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Hi @TimTimany!

Thanks for your message, I’ve added you to the list of affected users, which means that you’ll get an email when the issue is resolved. 

Hi Danvers thank you for your response. Can you make a recommendation of a stopgap work around for us?  I see there are suggestions of allowing the previous version of the integration to work in tandem until the bugs are resolved but maybe this isn’t a practical solution for your programming team.  Please suggest another approach as I know these site responses to customers are a critical matter for many, including myself.

Userlevel 7
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Hi @TimTimany 

I’m not aware of an ‘official’ workaround that I can suggest. It looks like @hdav had some luck with this:

It turned out that I was getting invalid URL notifications because my wordpress site was pointing to a CDN used by Sitelock, who we use for extra security, and Sitelock were blocking the API. It was a bit of a mess for Sitelock whitelist the Zapier IPs as they use AWS and there’s hundreds of them, and could change in the future, and it let me set up the Zap, but wasn’t pulling the data through. In the end the actual fix was easy: get Sitelock to whitelist the ‘user agent’ for the API, which is literally just “Zapier”. Not sure if that will work for others, but it worked for me. 

Yes I saw that.  In my case the integration was working and then stopped functioning so I feel a CDN issue is an unlikely culprit.  Also noted that in @hdav case it allowed the setup of the zap and then didn’t pull the data.  In my case the authentication fails to compete when using Add Connection for the Gravityforms app within Zapier under My Apps.  I need to understand how to proceed.  Is this Gravityforms / Zapier integration recognized as an issue resident within Zapier and is it getting focused attention from your development team?  If not, then we certainly need to press forward here to resolve the matter another way.  Frankly we don’t want to leave Zapier as it does so many things well, but our customers have needs that we’re expected to meet.  I recognize the problem can be multi-factored and in some cases may be caused by user error.  Nonetheless, please advise and help us to have realistic expectations regarding any potential resolution of this matter through changes that may be made by your development team.

Hi,

We are trying to connect Zapier and Gravity forms for the first time, and we are also running into this same error. Here is the message we get:

“We hit an error adding your new account

authentication failed: Invalid Base URL.

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information”

Can we get this issue resolved?

Thank you!

I am getting the same issue as well. For one thing I am not getting a permission popup for me to ‘Allow’ or ‘Accept’. Plus its not very clear how double check my account (which account - Zapier, Wordpress user) that has the correct permissions.

This is very frustrating I have to say.

Yes I concur with @mbprouser.  The message in item 1. above calls out the permission popup but I have yet to see a permission popup in the connection process.  I have tested in Firefox, Brave, and Chrome.  

Please add me to the list.  Same issue.

You can add me to this list as well, as I have the same issue.

Userlevel 7
Badge +10

Hi @mikeguy!

Based on the comments that I see in our system from the folks at Gravity Forms, there are a variety of reasons that this error message could happen. They seem pretty keen to hear directly from users so they can help troubleshoot it, as they work on resolving the issue.

If you haven’t already done so, I’d suggest getting touch with their fantastic Support team as well. In the meantime, I’ve added you as an affected user on our end.

Hi, any news for this issue?

I am having the same issue on my side - please add me to the list.  Will we be notified when a resolution is found?

1+ month of this issue its unacceptable.

Use addon webooks like workaround not works for me. this is frustrating with a Premium subscription with Zapier and Gravity Form. 1350$ plus 250$ year… 

please add me to the list.

 

thanks

I have exactly the same problem.
I have the gravity pro license and the zpier / gravity plugin, but it doesn't work.

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