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Gotowebinar upcoming session not visible for selection.

  • 23 March 2020
  • 1 reply
  • 110 views

Hi,

I’m new with Zapier and I can’t succeed in setting a “simple” Zap apparently….

I’ve connected My Hubspot & Gotowebinar instances.

I can easily select my Hubspot list but I don’t see any of my “upcoming” Gotowevinar session prompted in my select dropdown…. only choices are past sessions from a long time ago.

 

have you experienced the same trying to select a GTW session?

have work around to get this connection set?

 

Thanks

Michael

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Best answer by Danvers 27 March 2020, 19:51

Hi @mzerbib I’m sorry that you’ve run into this trouble finding your upcoming webinars. 

 

It looks like this is a known issue, I've added you as an affected user on the issue report, which lets the team know how many users have been affected and also means that we will send you an email if we have an update on this.

 

In the meantime, we might be able to find a way to work round this. In the GoToWebinar action, instead of choosing a webinar from the dropdown list, select the ‘Custom’ option. There, you’ll need to enter the ID of the webinar.

 

To find your webinar ID:

1. In the Dashboard, open the scheduled webinar.

2. On the Event Details page, scroll down and open the Share Event section.

3. Your Webinar ID is listed under the Registration URL

96c63ef04dea51e9352d143c4c80f1ca.png
(View image larger)

 

You can learn more about finding your webinar ID in this guide from GoToWebinar

 

I hope that helps, let me know if you have any questions!

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Hi @mzerbib I’m sorry that you’ve run into this trouble finding your upcoming webinars. 

 

It looks like this is a known issue, I've added you as an affected user on the issue report, which lets the team know how many users have been affected and also means that we will send you an email if we have an update on this.

 

In the meantime, we might be able to find a way to work round this. In the GoToWebinar action, instead of choosing a webinar from the dropdown list, select the ‘Custom’ option. There, you’ll need to enter the ID of the webinar.

 

To find your webinar ID:

1. In the Dashboard, open the scheduled webinar.

2. On the Event Details page, scroll down and open the Share Event section.

3. Your Webinar ID is listed under the Registration URL

96c63ef04dea51e9352d143c4c80f1ca.png
(View image larger)

 

You can learn more about finding your webinar ID in this guide from GoToWebinar

 

I hope that helps, let me know if you have any questions!