Forwarding an email from a different email address

  • 12 April 2021
  • 3 replies

Our company deals with different companies that “hide/mask” our client’s email address. Eventually we find out the real email address.

We receive the emails but our CRM, ZOHO, cannot distinguish between the 2 email addresses and lumps them under the “Company A” email address.

What I am trying to accomplish is that when an email comes from Company A’s masked address, I would like to change the email it originated from.

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3 replies

Userlevel 7
Badge +13

Hi @Basil58 

What app would you be using to forward the email? (e.g. Gmail)

Yes, Gmail. 

Userlevel 7
Badge +10

Just checking in to see if you still need help with this?