Question

Facebook Offline Conversions “You can't use offline event sets until the terms of service are accepted for COMPANY” error

  • 16 November 2021
  • 4 replies
  • 29 views

Hi there, 

I am trying to set up Shopify, Facebook Offline Events Conversions. 

Every time I run a test, I keep getting this message:

The app returned `{"message":"You can't use offline event sets until the terms of service are accepted for COMPANY. Please accept the terms of service at https://business.facebook.com/events_manager2/?business_id=BUSINESSID&data_source_i

 

But when I click on the link, there is NO TERMS to be accepted. What do I need to do to get this working?


4 replies

Userlevel 7
Badge +12

Hi @Amy HWB 

TIP: Try connecting/authenticating in a new/different private browser.

Having this same issue. @Troy Tessalone Didn’t seem to work. Any Ideas?

Userlevel 7
Badge +12

@Amy HWB and @joshroo 

Try checking this help article.

 

Otherwise, you may need to open a ticket with Zapier Support: https://zapier.com/app/get-help

Thanks I've opened up a ticket.

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