Question

Capturing additional data: Jira tickets I'm watching, Jira comments I'm tagged

  • 16 April 2021
  • 4 replies
  • 19 views

I’d like to build out a zap to capture all relevant movement on Jira tickets that I am involved in. Currently, I have it set up so that a row is added or updated when:

  • A ticket is updated in which I am a reporter
  • A ticket is updated in which I am assigned

However, I’d also like to pull in ticket data for:

  • Tickets I am watching
  • Tickets which someone mentions me in a tag

Any advice to capture the Jira ‘watching’ and ‘tag’ data would be deeply appreciated!


4 replies

Userlevel 7
Badge +10

Hi @nikki.laurita 

Are you using Jira Server or Jira Cloud?

Hi @Troy Tessalone – I’m using Jira Software Cloud!

Userlevel 7
Badge +10

@nikki.laurita 

First try using this trigger.

JQL documentation: https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/

 

Otherwise, you may have to go with a more advanced approach and use Jira webhooks

https://developer.atlassian.com/cloud/jira/platform/webhooks/

This would use the Webhooks trigger app in your Zap: https://zapier.com/apps/webhook/integrations

 

Userlevel 7
Badge +10

@nikki.laurita 
Just checking in to see if you still need help with this? 

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