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Best answer

Cannot connect to YouTube account

A

The system keep telling me to reconnect to the YouTube account, and all my zaps are not able to trigger the YouTube right now, submit a email to try to get help but nobody rely.

icon

Best answer by christina.d 30 April 2022, 02:28

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

38 replies

JammerS
Userlevel 6
Badge +3

Hi @harshil1712,

 

I’ve added you to the list of the affected users, and we will update you via email once available. Thanks.

jammer․solijon
H

Hello,

We are facing the same issue. Can we please be added to the list of affected users?

cc: @christina.d @jammer.solijon 

JammerS
Userlevel 6
Badge +3

Hi @Sole Rom,

 

We apologies for the inconvenience. I’ve added you to the affected users. We’ll send you an email once available. 

jammer․solijon
S

Hi, same problem here:

“This account is expired.Please reconnect it here.”, i tried to reconnect and every time expire.

 

A

I understand Danvers. Hope my name is there in the affected user list. if not, can you add to the list please

Danvers
Userlevel 7
Badge +12

@Muruli Shamanna I’m sorry that this is still affecting your Zaps. I don’t have an update that I can pass on, but we do know how serious this is for users like you. We’ll send an email to everyone added to the affected users list as soon as we have an update.

A

The system keep telling me to reconnect to the YouTube account, and all my zaps are not able to trigger the YouTube right now, submit a email to try to get help but nobody rely.

It is more than 3 months now. We dont see any resolution. Can please look into this ASAP. 

JammerS
Userlevel 6
Badge +3

Hi @Obby!

 

I’ve added you to the list of the affected users, and we will update you via email once available. Thanks.

jammer․solijon
O

Hi, I am experiencing the same issue. Can you please add me to the list too. Thank you

JammerS
Userlevel 6
Badge +3

Hi @TheTNM!

I’ve added you to the list of affected user. Thanks!

jammer․solijon
T

+1

E

I am trying to set up a zap with you tube but it keeps telling me my account expired. I am allowing it but it keeps happening. Please help. Thanks

JammerS
Userlevel 6
Badge +3

Hi @pyrotoz @ydtv 

I’ve added you both on the list of impacted users. We will update via email once available. We apologize for any inconvenience.

jammer․solijon
Y

The same incident has occurred. It keeps asking me to reconnect my Youtube channel. I appreciate your kind support.

 

I get the same error

P

Can we get an ETA on this one please? It's been going on for what seems like months. It should have been just a case of paying YouTube for a higher quota limit and calling it a day. 1 week work max.

christina.d
Userlevel 7
Badge +9

 

I wanted to pop in and clarify. Troy is definitely correct this known bug is very closely related to the topic he linked:
 

 

That said this is a slightly different version that presents with inability to connect and/or repeated disconnecting from the app.

To be clear, in order to be added to this particular bug report you should not see the error message: “The request cannot be completed because you have exceeded your quota”.

If you weren’t already, I went ahead and added everyone as an affected user. This is the best way to stay in the loop as we’ll send emails once a solution has been implemented. That said, we’ll also be sure to post here once that takes place! 

We appreciate everyones help in refraining from creating duplicate topics and helping us keep the flow of info streamlined for ya’ll. 

 

Thanks all for your continued patience.

I wanted to come back with another update reassuring you the team is still working diligently to implement a long-term solution. Since last we chatted we are still actively working with YouTube to increase quotas. In an effort to keep usage under these limits and fair for everyone we’re also exploring implementing a per user limit. We anticipate this will only impact a very small portion of users. We’ll continue to communicate with everyone as this evolves though.

All that said, we understand the affect this has had and appreciate everyones ongoing understanding. We’ll be in touch with more updates as they're available.

JammerS
Userlevel 6
Badge +3

Hi @Anonymous @MiMejorYo 

Thanks so much for reaching out. I’ve got you both added to the list of affected users. 

jammer․solijon
M

Can I get added to the list of affected users as well please?

A

I am also experiencing this error and wish to be added to the updates list please.

 

JammerS
Userlevel 6
Badge +3

Hi @alex401 

 

Thank you for letting us know! 

 

It seems that it only impacts some users with a certain level of Zoom account. Nevertheless, we'll add you to the affected user, and we will keep you updated via email.

jammer․solijon
A

not sure it helps, but I have 2 zoom memberships and 2 zaps doing exactly the same uploading recent zoom recordings on the same YT channel.

With out zoom business account I have the issue about the “quota”. But I don’t have any issues with the zaps that uses my personal zoom account.

 

christina.d
Userlevel 7
Badge +9

Hey there, @ain! Thanks for letting us know. I’ve got you added to that report! We’ll be in touch with updates as soon as we have them.

A
Userlevel 1

Hi  guys, 

Could you add me to the list of impacted users too 😕

christina.d
Userlevel 7
Badge +9

Hi there, @Bred Fund and @psnow. Thanks so much for reaching out. I’ve got you both added to the list of affected users. We’ll be sure to keep you and the thread updated once we have a fix in place! 

P

I’m also having the expiration error message when adding YouTube.

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