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Best answer

MySQL timeout error connecting to account

R

We hit an error adding your new account

authentication failed: Timeout connecting to 185.192.69.216:3306 (185.192.69.216:3306). Try opening up any firewalls and ensure your device is listening on port 3306.

What is the port should I use?

Best answer by christina.dBest answer by christina.d

Hi there! I wanted to follow up on this thread with some tips my friend Justin in support recommended in case it’s helpful to anyone following along: 

 

… it seems like this is an IP restriction issue with MySQL which can be resolved by opening up your firewall and adding the IPs to your user GRANT permissions.
 

This is useful if you use a non-AWS host, for example, Rackspace, HostGator, Linode, DigitalOcean, etc. Zapier will make connections to your database from the following IP addresses:

  • 54.86.9.50

Here's a public doc you can use as a guide on how to configure your IP address and authorize it in the app.
 
https://cloud.google.com/sql/docs/mysql/configure-ip#add

 

Hope this helps!

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2 replies

Troy Tessalone
Forum|alt.badge.img+14

Hi @Rawad9 

The error message mentions this:

Try opening up any firewalls and ensure your device is listening on port 3306.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
christina.d
Forum|alt.badge.img+9
  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • Answer
  • October 29, 2021

Hi there! I wanted to follow up on this thread with some tips my friend Justin in support recommended in case it’s helpful to anyone following along: 

 

… it seems like this is an IP restriction issue with MySQL which can be resolved by opening up your firewall and adding the IPs to your user GRANT permissions.
 

This is useful if you use a non-AWS host, for example, Rackspace, HostGator, Linode, DigitalOcean, etc. Zapier will make connections to your database from the following IP addresses:

  • 54.86.9.50

Here's a public doc you can use as a guide on how to configure your IP address and authorize it in the app.
 
https://cloud.google.com/sql/docs/mysql/configure-ip#add

 

Hope this helps!

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