Currently our customer fills out a Help Form that provides the ability to add an attachment to the form, this form is delivered to our Squirrelmail account where we utilize the email parser to extract the information from the email and create a ticket in our Zendesk account. When an attachment (typically an image) is included with these requests a link to the image is provided in a separate attachment section of the email that the parser does not seem to be picking up, it does see identify an attachment exists however it does not identify the links to the images.
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