adding a comment to a Zendesk ticket is a very straightforward process, thanks to the standard zap provided by zendesk. The only problem with that method is that the author of the comment can’t be defined and will always show as the Account holder of the Zapier account, rather than the name of the actual author of the comment.
I tried pushing a comment via a custom webhook, but run into problems where my JSON can’t be parsed, when a comment contains line breaks or special characters such as “. I’m wondering how the underlying Zendesk code looks like, because they seem to be able to handle the JSON problem somehow. Is there anything I can do to get my comment into Zendesk the way I need it to?
Any help much appreciated.