Question

Trouble with Create Registrant in Zoom step

  • 2 June 2020
  • 4 replies
  • 167 views

Userlevel 1

When setting up a Zap, I continually get this message:

Create Registrant in Zoom

We’re having trouble loading 'Upcoming Webinar' data [{"code":"200","message":"Webinar plan is missing. You must subscribe to the webinar plan and enable webinar for this user: mSzVJZz9Ta-_Liri_MBuIA in order to perform this action.","description":"Refer to URL: https://zoomappdocs.docs.stoplight.io/zapier"}]   Can you explain what this means?

4 replies

Userlevel 7
Badge +8

Hi @Smitherz1234!

Reviewing the error message, it may be that the Zapier Connector may still need to be installed on your Zoom account. You can do that via the Zoom Marketplace:
https://zoomappdocs.docs.stoplight.io/zapier#installing-zapier-connector-from-the-zoom-marketplace

Can you confirm whether you’d done that already?

Userlevel 1

Yes, I have already done the Zapier Connector.  I'm not sure what Zapier is asking for when it asks to "Choose value" in my Zoom account when setting up the Zap.  What is the "value" they are looking for? Thanks!

Userlevel 7
Badge +9

Hi @Smitherz1234 

Sorry we missed your reply. Did you get this sorted?

Userlevel 7
Badge +8

Hi @Smitherz1234!

I wanted to check in with you on this one, since we didn't hear back after our last message. Did you still need help here or were you able to resolve things? Please let us know :)

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