Question

MS Teams apps - trouble with account connection

  • 23 September 2020
  • 30 replies
  • 298 views

Userlevel 1

I am having this issue as well for a new MS Team connection.  I cannot load the “Team” despite having the account connection set up WITHIN MS teams and connected back to Zapier. The full error message is:

We’re having trouble loading 'Team' data

An owner must install the Zapier app from the Teams store in your team to use this feature. Then reconnect your Microsoft account in Zapier.

If I go into the MS Team itself it will tell me the Zapier app/bot is installed.

Thanks!


30 replies

Userlevel 7
Badge +9

I’ve added all of the following people to the affected users list: @christophebe @LoRezz1138 @soarhevn @KKrpata @jblom. You will all be notified when this has been resolved.

So sorry for the inconvenience, and thanks for your patience as we work to resolve this.

Userlevel 7
Badge +7

@Kat - I do not have a time frame or update to provide. As mentioned, we will reach back out to you directly once we do. I’m sorry I’m not more helpful here!

I’ve added you both to the bug report. @Cooper and @chrishill 

Userlevel 7
Badge +10

Hi @JeremySTL, I hope you don’t mind that I moved this to a new post, it looks like it’s a different issue to the one that you originally replied to. 

 

I think that this is related to a bug that we’re currently seeing with the MS Teams integration, but I’m going to pass you to the Support team so that they can take a closer look for you to confirm that. Someone will be in touch via email as soon as possible. 

Userlevel 7
Badge +7

Hello @Kat and @Zap_enthusiast - I’ve gone and added you both to the bug report. We’ll contact you directly as soon as we have an update to share. Thanks!

Userlevel 1

@JeffST this makes sense I suppose. I was working with support and neither of us made a change and it all of a sudden started working.

Userlevel 7
Badge +5

Sorry you’re running into this also @LukaBazooka ! Adding you as an impacted user so that you will be notified with any updates. 

I have the same issue, I tried to reconnect my Teams app, but still get this error message.

I am having the same issue

same issue, please add me to the list.

 

thanks

 

Userlevel 7
Badge +10

@Craig70 I’ve added you as an affected user on this issue, which means that we’ll send you an update when we’ve been able to confirm that the issue is fixed. Thanks!

I get same error:

 

An owner must install the Zapier app from the Teams store in your team to use this feature. Then reconnect your Microsoft account in Zapier.

I added the app and reconnected already

I’m getting the same error message in both Zapier and when I try to create the zap within Teams.

I guess this issue persists, can we get an update ?? 

When will this be fixed, quite annoying that this is still not working.

Userlevel 1

Hi @JeremySTL, I hope you don’t mind that I moved this to a new post, it looks like it’s a different issue to the one that you originally replied to. 

 

I think that this is related to a bug that we’re currently seeing with the MS Teams integration, but I’m going to pass you to the Support team so that they can take a closer look for you to confirm that. Someone will be in touch via email as soon as possible. 

Not at all - thanks and I look forward to reviewing with support!

Hello @Kat and @Zap_enthusiast - I’ve gone and added you both to the bug report. We’ll contact you directly as soon as we have an update to share. Thanks!

Hi @steph.n, any idea what the time frame is on this? Is it actively being worked on or is it in a very long queue and unlikely to be resolved soon? Thanks 

Hello @steph.n : running into the same issue too.. Do you have any news about it? Thanks 

I’m having the same issues as described above.

thank you!

Userlevel 7
Badge +5

Hi @neonesslive - sorry you are running into this! I can see the team is actively working on it and have added you as an impacted user so that you will be notified with any updates. 

Same issue for me as well.

Userlevel 7
Badge +7

Did anyone post the official resolution to this error as I am also having this issue; have tried disconnecting all accounts, restarting, etc. 

 

We did not make any changes. It looks like @JeremySTL re-selected all their data fields and options, then the Zap started functioning again. Could you give this a try and see if that works for you?

@Liz_Roberts Any news on this topic, Liz?  Many thx

Same issue here. Can’t get the connection between Teams and Zapier to work despite reconnecting the Teams app and adding the Zap app to my Teams. 

Interestingly my older Zaps configured with Teams keep working. I’m afraid to open them though to not break anything. 

Add me to the List on this one!!

I tested it again today and it started working for me. I don’t have the connection issues anymore :relieved:

same issue here. Started to create a zapp and connect to Teams. Same error. I read past the “Then reconnect your Microsoft account in Zapier” recommendation. When i did actually reconnect the account within zapier (after installing the app in the team), the team was displayed properly.

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