Hello. Our business uses VCITA ( an online booking program ) and also uses go canvas. I am setting up the zap between vcita, so when we get an appointment booking it automatically creates a dispatch in GoCanvas (so i dont have to fill out both booking systems everyday). Now I am getting an error when I am filling out - (Assign Item too) where i put in the technicians name from the vcita calendar, i then need it to assign to the technicians name in gocanvas. but it it saying the field has an error. Now i understand it needs an email address not a name to connect the two - but it is under our technicians name not email address - because we do not want clients through vcita to see our technicians email address. I tried to use formatter by zapier so that the systems see the technicians name but knows its the email address. I hope this has made senses, I can’t get any zapier support and need help desperately. thanks
Best answer by Danvers
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