Question

"Email: is already taken" (Thrivecart + Zapier + Kajabi)

  • 26 June 2020
  • 7 replies
  • 61 views

Userlevel 1

Hey guys,

I ran into an issue this morning:

Someone purchased one my courses this morning (through ThriveCart), but because they already had an account in Kajabi - they had already purchased another one of my courses in the past (and that their email already existed in the system), the "ZAP" didn't go through, so it didn't sign them up automatically.

Any ideas what we could do to fix this for future purchases? We have many repeat customers who purchase different courses of ours.

Thanks.


7 replies

Will do! Thanks for the response @AlexN 

Userlevel 1

@AlexN Just curious - did making the email address the External User ID resolve the issue for you? I did the same a few days ago, and I am still experiencing the email already taken error.



Yes, it worked. Haven’t had that issue since...make sure your external ID doesn’t have the TC_ before the email.

@AlexN Just curious - did making the email address the External User ID resolve the issue for you? I did the same a few days ago, and I am still experiencing the email already taken error.

Hi @PaulKortman - thanks for your feedback!

 

@AlexN - can you share with me your Kajabi/Zap blueprint to enable this hack?

Userlevel 1

Hey guys, yea, that’s exactly what I ended up doing a few days ago. I had Kajabi support make everyone’s External User ID their email address, and have it set up the same way in my Zap. That way, if existing members purchase another product of mine, I don’t get stung with that error message. Works well now! Thanks!

Userlevel 7
Badge +6

@Javier.ap the reason this didn’t work for you is because the user already exists in your Kajabi account and their External User ID is different than their email address. (Perhaps it’s their Thrivecart User ID?)  So you’ll need to figure out what that user’s External_User_ID is and create the offer for that user by their external_user_id not by their email address. 

@AlexN does that help you as well? Please let us know if you found a solution or not.

Hi Alex,

 

I’m having the same trouble with WooCommerce+Kajabi. Apparently, there is a fix but it’s not working for me either --> https://zapier.com/help/doc/common-problems-kajabi-zapier

 

 

Proposed Fix:

This can be avoided by setting the user's email address as the external_user_id so it's the same each time.

 

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