Can't Get Excel to load Custom Fields

  • 28 June 2020
  • 1 reply


I am trying to add a row to an excel work book based on a custom field and I am getting the error “Zapier had trouble retrieving custom fields from Microsoft Excel.”


How do I fix?



1 reply

Userlevel 6
Badge +6

Hi there @shaebert - Thanks for posting this. I see the field you chose for Folder is “root,” would it be possible to you to select and map the field that your folder is within OneDrive? I think that it’s not finding the folder path so that’s why it’s showing you that error. You’ll need to map it out (like you did with all the other fields), and not type the folder name to resolve the error.

Please give it a try and let us know how it went!