authentication failed: Cannot read property 'consumer_key' of undefined (Woocommerce set up issue)

  • 10 May 2020
  • 6 replies

Userlevel 1

When I try to connect my Woocommerce account to Zapier I get this message:

authentication failed: Cannot read property 'consumer_key' of undefined

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

    I have input the website:
    The admin login for the website
    The admin pass for the website

    I has previously been running the legacy version of the plugin and now cannot seem to get the new one to work. If anyone has any ideas I would appreciate it so much.

6 replies

Userlevel 1

Seems like it could be a problem with SiteLock. Still trying ...

Yes same issue here. Any updates?

Userlevel 1

Same issue here. Any luck?

Userlevel 7

Hi @Jim the pizza man!


Some folks have trouble authenticating their WooCommerce account if they have certain plugins installed. This guide from WooCommerce has more information on that: If Your Username and Password are Correct but you Still Can’t Authenticate


Also, if you’re using WooCommerce version 2.0.2 or higher yo can follow this guide from Woo Commerce to get authentication logs: Using Detailed Logging to Determine the Reason for an Authentication Failure 


I hope that helps!

Userlevel 1

It’s not something people here have bumped into then I guess?
Thank you very much for thinking about it!

Userlevel 6

This forum should be sponsored by Woocommerce.


I wish I could help, but I would recommend reaching out to Woocommerce and flagging the issue with them