Question

Aspect error while posting on Instagram

  • 15 September 2020
  • 3 replies
  • 42 views

Userlevel 1

Can anyone help me with the below error I got while posting on Instagram business account?

 

  • Could not upload media file: The aspect ratio is not supported.: Invalid Aspect Ratio: The submitted image with aspect ratio ('810/1080',) cannot be published. Please submit an image with a valid aspect ratio.

Thank you.


3 replies

Userlevel 1

As far as I know, landscape images need to be 1:1.91 ratio according to Zapier. So a 1080 wide image needs to be 565px high.

 

Saying that I still get the same error at that size! I can post a 1:1ratio

Userlevel 7
Badge +5

Hi @Zampro ,

Tagging on to what @ttl5217 mentioned regarding the ratio requirements, this Instagram article may be helpful as well!

Hoping that does the trick but please let us know if you have any further questions!

 

Userlevel 1

After spending some time with support I have found that the aspect ratio for landscape images has to be exactly 1:1.91, mine we failing because they were 1:1.9143.

So I now use images at exactly these dimensions and they post perfectly:

 

800 x 1528

600 x 1146

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